Sales Professional - Inside Sales

Service Corporation International•Columbus, GA

11d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential contributor to cemetery revenue, while acting as a primary contact for families. The position combines prospecting and lead generation, relationship-building, customer support, and collaboration with funeral home and cemetery colleagues.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.
Insurance license, if required by state or provincial law.

Responsibilities

Prospect for at least 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly and with genuine concern to connect with families.
Understand each family’s unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform all procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the right to ask for referrals.
Educate families about the benefits of pre-planning and offer protection to family members, relatives, and friends.
Provide a continuous link from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts thoroughly to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.