Sales Professional - Inside Sales

Service Corporation International•Tucker, GA

4d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and acts as a primary contact for families while helping generate revenue for the cemetery. The position involves prospecting, presenting services, developing referral sources, supporting families through attentive communication, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Insurance license if required by state or province law and prescribed by the applicable state board.
Must pass the company’s internal presentation certification within 30 days of hire.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Ability to drive frequently.
Ability to work some evenings and/or weekends each month.
Flexible hours, with the ability at times to work up to 12 hours in a day.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for 1–2 hours each day and maintain and track activity levels to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present offerings to families served and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and conduct procedures professionally and attentively.
Follow through on customer problems and requests, and build trust-based relationships to earn referrals.
Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and contacts with families to prepare to support their current needs and sales opportunities.
Share family concerns with the rest of the SCI team.