Sales Professional - Inside Sales
About The Position
The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves generating leads through prospecting, referrals, and community networking; presenting options to families; understanding their needs; and following through on inquiries and requests. The position also works closely with funeral directors, location managers, and other funeral home and cemetery staff to provide continuous, high-quality service from at-need arrangements through aftercare and future planning.
Requirements
- High school diploma or equivalent.
- One to two years of college, or an equivalent combination of education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Ability to pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or provincial law.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- One to two years of customer service or sales industry experience.
Responsibilities
- Prospect for a minimum of 1–2 hours each day.
- Obtain referrals from families served by the location.
- Build community and civic relationships through networking.
- Explain and present arrangements to families served and referred families.
- Track activity levels to ensure productivity.
- Respond to client inquiries promptly, respectfully, sensitively, and professionally.
- Listen and communicate honestly to understand families’ unique needs and offer valuable solutions.
- Stay in touch with families to ensure satisfaction.
- Prepare for appointments and perform procedures professionally and with attention to detail.
- Follow through on customer problems and requests.
- Build trust-based relationships and earn the right to request referrals.
- Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
- Provide continuity from at-need services through aftercare and future family protection services.
- Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
- Review previous services and family contacts to prepare to support current needs and sales.
- Share family concerns with the SCI team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
