Sales Professional - Inside Sales

Service Corporation International•Clovis, CA

10d•$50,000 - $100,000

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and acts as a primary contact for families. The position involves prospecting and generating leads, developing relationships with families and community members, presenting arrangements and pre-planning options, and coordinating with funeral directors, location managers, and other staff to ensure a seamless experience. Sales professionals listen to families’ needs, follow up on inquiries and requests, address concerns, and maintain contact to support family satisfaction. Compensation includes a commission-based incentive structure. First-year total target compensation is typically $50,000 to $100,000 annually; in subsequent years, sales professionals commonly earn $100,000 to $150,000 or more. Actual compensation varies with performance, location, and business conditions. The position pays no less than $16.90 per hour for all hours worked.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Pass the Company’s internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and understand their unique needs to offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and seek referrals.
Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
Maintain continuity from at-need services and aftercare to future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales.
Share family concerns with the rest of the SCI team.