Sales Professional - Inside Sales
About The Position
The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. This role provides exemplary, personalized service and is an essential source of cemetery revenue, while serving as a primary contact for families. The position involves prospecting and generating leads, building relationships with families and community members, understanding family needs, and presenting appropriate solutions. It also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families through current needs and future planning.
Requirements
- High school diploma or equivalent.
- 1–2 years of college or an equivalent combination of education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Ability to pass the Company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or provincial law.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- 1–2 years of customer service or sales industry experience.
Responsibilities
- Prospect for at least 1–2 hours each day and maintain activity levels to support productivity.
- Obtain referrals from families served by the location and build community and civic relationships.
- Explain and present offerings to families served and referred families.
- Respond to client inquiries promptly, respectfully, sensitively, and professionally.
- Listen to families, communicate honestly, and understand their individual needs to offer valuable solutions.
- Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
- Prepare for appointments and perform all procedures professionally and with attention to detail.
- Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
- Maintain continuity from at-need services through aftercare and future family protection services.
- Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
- Review prior services and family contacts to prepare to support current needs and sales.
- Share family concerns with the rest of the SCI team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
