Sales Professional - Inside Sales

SCI Shared Resources • Saint Charles, MO

5d

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting, developing relationships with families and community members, presenting options, and working with funeral home and cemetery colleagues to provide seamless service.

Requirements

• High school diploma or equivalent.
• 1–2 years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Must pass the company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by applicable law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Computer knowledge and familiarity with some software.
• Customer service skills.

Nice To Haves

• 1–2 years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for leads for a minimum of 1–2 hours each day and obtain referrals from families served by the location.
• Build community and civic relationships and present to families served and referred families.
• Track activity levels to support productivity.
• Respond to family inquiries promptly, respectfully, sensitively, and professionally.
• Listen to families, communicate honestly, understand their needs, and offer valuable solutions.
• Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and carefully.
• Follow through on customer problems and requests, build trust-based relationships, and seek referrals by educating families about pre-planning.
• Maintain continuity from at-need services through aftercare and future family protection services.
• Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide high-quality, seamless service.
• Review prior services and family contacts to prepare for current needs and sales, and share family concerns with the SCI team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED