Sales Professional - Inside Sales

SCI Shared Resources • Deerfield Beach, FL

5d • Onsite

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting, responding to family inquiries, understanding and addressing individual needs, maintaining relationships, and earning referrals. It also requires collaboration with funeral directors, location managers, and other funeral home or cemetery staff to deliver coordinated service and support families’ current and future needs.

Requirements

• High school diploma or equivalent.
• One to two years of college or equivalent education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Ability to pass the company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or provincial law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for leads for at least 1–2 hours each day.
• Obtain referrals from families served by the location.
• Network and build community and civic relationships.
• Explain and present arrangements to families served and referred families.
• Track activity levels to ensure productivity.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Listen to families, communicate honestly, understand their needs, and offer valuable solutions.
• Stay in touch with families to ensure satisfaction and follow through on problems and requests.
• Prepare for appointments and perform procedures professionally and with attention to detail.
• Build trust-based relationships and seek referrals by educating families about pre-planning benefits.
• Connect at-need services, aftercare, and future services to protect families.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
• Review previous services and family contacts to prepare for current needs or sales.
• Share family concerns with the rest of the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability and long-term disability coverage.
• Life insurance, voluntary accidental death or dismemberment insurance, and dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED