Sales Professional - Inside Sales
About The Position
The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. The counselor connects with families to understand their needs, explain available solutions, and build relationships that support both current arrangements and future planning. This position involves prospecting, obtaining referrals, networking in the community, and presenting services to families. It also requires close collaboration with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service from at-need arrangements through aftercare and future planning. The position is located in Bayamon, Puerto Rico.
Requirements
- High school diploma or equivalent.
- One to two years of college, or an equivalent combination of education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Ability to pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or provincial law.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- One to two years of customer service or sales industry experience.
Responsibilities
- Prospect for a minimum of 1–2 hours each day.
- Obtain referrals from families served by the location.
- Network and build community and civic relationships.
- Explain and present services to families served and referred families.
- Maintain and track activity levels to ensure productivity.
- Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
- Listen to families, communicate honestly, and show genuine concern.
- Understand each family’s unique needs and offer solutions that provide value.
- Stay in touch with families to ensure satisfaction.
- Prepare for appointments and perform procedures professionally and with attention to detail.
- Follow through on customer problems and requests.
- Build trust-based relationships and earn the opportunity to request referrals.
- Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
- Represent a continuous link between at-need services, aftercare, and future family protection services.
- Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
- Review previous services and family contacts thoroughly to prepare for current needs and sales.
- Share family concerns with the rest of the SCI team.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Accounts for health care and dependent care
- Health Savings Account with company contribution
- Sick leave
- Short-term disability
- Long-term disability
- Life insurance
- Voluntary accidental death or dismemberment insurance
- Dependent life insurance
- SCI 401(k) Retirement Savings Plan with company match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
