Sales Professional - Inside Sales

SCI Shared Resources•Columbus, GA

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, serves as a primary contact for families, and helps generate revenue for the cemetery. The position involves prospecting, obtaining referrals, building community relationships, and presenting services to families. The counselor listens to each family’s needs, provides relevant solutions, maintains contact to ensure satisfaction, prepares carefully for appointments, and follows through on customer concerns and requests. The role also collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends every month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present services to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and demonstrate genuine concern.
Understand each family’s unique needs and offer solutions that provide value.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the right to ask for referrals.
Educate families about pre-planning benefits and protection for family members, relatives, and friends.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts thoroughly to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.