Sales Professional - Inside Sales

SCI Shared Resources•Tucker, GA

About The Position

The Family Service Counselor serves client families by arranging cemetery services at need and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential source of cemetery revenue, while also serving as the primary contact for families. The counselor generates leads through daily prospecting, referrals, and community networking; presents service options to families; and tracks activity to maintain productivity. They build relationships by responding promptly and respectfully to inquiries, listening to families’ needs, offering appropriate solutions, following up to ensure satisfaction, and handling requests and concerns professionally. The role also involves preparing carefully for appointments and earning trust so families may refer others or consider pre-planning. The counselor collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service. They review prior services and family contacts to understand current needs and share family concerns with the broader team.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present service options to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and understand each family’s unique needs.
Offer solutions that provide value and maintain contact with families to ensure satisfaction.
Prepare for appointments and perform procedures with professionalism and attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and seek referrals, including educating families about the benefits of pre-planning.
Provide continuity from at-need services and aftercare to future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and contacts to prepare to support families’ current needs and sales opportunities.
Share family concerns with the rest of the team.