Sales Professional - Inside Sales

Service Corporation International•Fort Smith, AR

7d•$50,000 - $100,000

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential contributor to cemetery revenue, while serving as a primary contact for families. The position involves prospecting and generating leads, building relationships with families, and collaborating with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service. The counselor follows up with families, addresses their needs and concerns, and educates them about the benefits of pre-planning. The role has flexible hours and may require working evenings and/or weekends each month, working up to 12 hours in a day at times, and driving frequently. Compensation is commission-based, with a first-year target range of $50,000 to $100,000 annually and a stated minimum of $15.00 per hour for all hours worked.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.
Insurance license, if required by state or provincial law and prescribed by the applicable state board.

Responsibilities

Prospect for leads for at least 1–2 hours each day and track activity levels to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Respond to client inquiries promptly and in a respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and with attention to detail.
Follow through on customer problems and requests and build trust-based relationships that support referral requests.
Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future services for families.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide high-quality, seamless service.
Review prior services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the rest of the SCI team.