Sales Professional - Inside Sales

SCI Shared Resources•Tampa, FL

10d

About The Position

The Family Service Counselor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as the primary contact for families, and contributes to cemetery revenue. It involves prospecting and lead generation, building relationships with families and community partners, presenting services and solutions, and collaborating with funeral home and cemetery staff to provide continuous, high-quality support.

Requirements

High school diploma or equivalent.
A current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
1–2 years of college, or equivalent education and experience.
Insurance license if required by state or province law and prescribed by the applicable state board.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present services to families and referred families, and track activity to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, understand their unique needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and carefully.
Follow through on customer problems and requests and build trust-based relationships to earn referrals.
Educate families, relatives, and friends about the benefits of pre-planning and offer protection for them.
Represent a continuous link between at-need services, aftercare, and future services to protect families.
Collaborate with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.