Sales Professional - Inside Sales (Bilingual Spanish)

SCI Shared Resources•Baytown, TX

About The Position

The Family Service Counselor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. Bilingual proficiency in English and Spanish is required; established relationships in local Hispanic and Latino communities are a plus. The position involves prospecting and lead generation, building relationships with families, preparing for appointments, presenting solutions, and following through on inquiries and problems. The counselor also works with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs. The stated targeted compensation is $50,000 to $100,000, with higher earnings potential based on exceptional performance. The job is located in Baytown, Texas.

Requirements

Bilingual proficiency in English and Spanish.
High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.
Established relationships within local Hispanic and Latino communities.

Responsibilities

Prospect for leads for at least 1–2 hours each day and hold oneself accountable for prospecting activity.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen and communicate honestly and with genuine concern to understand each family’s needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the right to request referrals.
Educate families about pre-planning benefits and offer protection for family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts thoroughly to prepare for current needs or sales.
Share family concerns with the rest of the SCI team.