Sales Professional - Inside Sales (Bilingual Spanish)

Service Corporation International•Baytown, TX

1d•$50,000 - $100,000

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and acts as the primary contact for families. Bilingual proficiency in English and Spanish is required; established relationships within local Hispanic and Latino communities are a plus.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Bilingual proficiency in Spanish and English.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

Established relationships within local Hispanic and Latino communities.
One to two years of customer service or sales industry experience.

Responsibilities

Prospect for at least 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Connect with families through listening, honest communication, and genuine concern.
Understand each family’s unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the right to ask for referrals.
Educate families about pre-planning benefits and seek referrals to help protect family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts thoroughly to prepare for current needs and sales.
Share family concerns with the rest of the SCI team.