Sales Professional - Inside Sales

SCI Shared Resources•Miami, FL

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. This role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. The position involves prospecting, developing community relationships, presenting options to families, and helping them understand the benefits of pre-planning. Sales professionals work with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and develop an understanding of their individual needs.
Offer solutions that provide value and stay in touch with families to ensure satisfaction.
Prepare for appointments and perform all procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the opportunity to ask for referrals.
Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
Represent a continuous link between at-need services, aftercare, and future services for families.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs or sales.
Share family concerns with the rest of the SCI team.