Sales Professional - Inside Sales

SCI Shared Resources•Victorville, CA

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting and generating leads, building relationships with families and community members, presenting available services, and coordinating with funeral home and cemetery colleagues to support families throughout their needs.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to pass the Company's internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for at least 1–2 hours each day and maintain activity levels to support productivity.
Obtain referrals from families served, and build community and civic relationships through networking.
Explain and present services to families and referred families.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and attentively.
Build trust-based relationships and seek referrals to educate families and their relatives and friends about the benefits of pre-planning.
Connect services provided at need through aftercare with services that can protect families in the future.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to deliver seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the SCI team.