Sales Professional - Inside Sales
About The Position
The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is a primary contact for families, while also generating revenue for the cemetery. The position involves prospecting and generating leads, building relationships with families and community contacts, presenting solutions, and earning referrals. The Sales Professional also collaborates with funeral directors, location managers, and other funeral home or cemetery staff to support families through current services, aftercare, and future planning. The role requires a high school diploma or equivalent, a current state or province-issued driver’s license with an acceptable driving record, and the ability to pass the company’s internal presentation certification within 30 days of hire. A number of evening or weekend work periods may be required each month; hours are flexible, but the employee must sometimes be able to work up to 12 hours in a day and drive frequently. Compensation is commission-based, with a stated first-year total target compensation range of $50,000 to $100,000 annually and a minimum payment of $15 per hour for all hours worked.
Requirements
- High school diploma or equivalent.
- One to two years of college, or equivalent education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Ability to pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or province law.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- One to two years of customer service or sales industry experience.
- Insurance license if required by state or province law and as prescribed by the applicable state board.
Responsibilities
- Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
- Network and build community and civic relationships.
- Explain and present offerings to families served and referred families.
- Track activity levels to ensure productivity.
- Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
- Listen and communicate honestly and with genuine concern to understand each family’s unique needs and offer valuable solutions.
- Stay in touch with families to ensure satisfaction.
- Prepare for appointments and perform all procedures professionally and with attention to detail.
- Follow through on customer problems and requests.
- Build trust-based relationships and earn referrals for pre-planning services.
- Represent a continuous link from at-need services through aftercare to future family protection services.
- Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
- Review previous services and family contacts thoroughly to prepare to support current needs or sales.
- Share family concerns with the rest of the SCI team.
Benefits
- Medical, dental, and vision coverage.
- Flexible Spending Accounts for health care and dependent care.
- Health Savings Account with Company contribution.
- Sick leave.
- Short-term disability.
- Long-term disability.
- Life insurance.
- Voluntary accidental death or dismemberment insurance.
- Dependent life insurance.
- SCI 401(k) Retirement Savings Plan with Company match.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
