Sales Professional - Inside Sales

Service Corporation International•Deerfield Beach, FL

7d•$50,000 - $100,000•Onsite

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and acts as a primary contact for families. The position involves prospecting and generating leads, developing relationships with families and community contacts, responding to inquiries, preparing for appointments, and following through on customer needs. The Sales Professional also collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Flexible hours, with the ability at times to work up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for at least 1–2 hours each day and track activity to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present services to families and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform all procedures professionally and with attention to detail.
Build trust-based relationships and earn the right to request referrals.
Educate families about pre-planning benefits and offer protection for family members, relatives, and friends.
Connect at-need services, aftercare, and future services for families.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs and sales.
Share family concerns with the rest of the SCI team.