Sales Professional - Inside Sales

SCI Shared Resources•Colton, CA

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and acts as the primary contact for families. The counselor prospectively engages families and referrals, learns their needs, offers appropriate solutions, and supports them through services and aftercare.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/provincial law.
Ability to work flexible hours, including up to 12 hours in a day at times.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day and maintain activity levels to support productivity.
Obtain referrals from families served and build community and civic relationships.
Present information and arrangements to families and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and with attention to detail.
Build trust-based relationships and seek referrals to educate families, relatives, and friends about the benefits of pre-planning.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and contacts with families to prepare for current needs and sales opportunities.
Share family concerns with the broader SCI team.