Sales Professional - Inside Sales

SCI Shared Resources • Chino, CA

2d

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting, developing community relationships, presenting services and solutions, responding to inquiries, maintaining contact with families, and earning referrals. The position also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide coordinated service and support families’ current and future needs.

Requirements

• High school diploma or equivalent.
• 1–2 years of college, or an equivalent combination of education and experience.
• Current state or province-issued driver’s license with an acceptable driving record.
• Bilingual fluency in English and Spanish.
• Pass the company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or province law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Computer and software knowledge.
• Customer service skills.

Nice To Haves

• 1–2 years of customer service or sales industry experience.

Responsibilities

• Prospect for a minimum of 1–2 hours each day.
• Obtain referrals from families served by the location.
• Network and build community and civic relationships.
• Explain and present services to families served and referred families.
• Track activity levels to ensure productivity.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Listen and communicate honestly and with genuine concern to understand families’ needs and offer appropriate solutions.
• Stay in touch with families to ensure satisfaction.
• Prepare for appointments and follow procedures professionally and attentively.
• Follow through on customer problems and requests.
• Build trust-based relationships and earn referrals.
• Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
• Provide continuity from at-need services through aftercare and future family protection services.
• Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
• Review previous services and family contacts to prepare to support current needs and sales.
• Share family concerns with the rest of the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary accidental death or dismemberment insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED