Sales Professional - Inside Sales

Service Corporation International • Miami, FL

5d • $50,000 - $100,000 • Onsite

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, serves as a primary contact for families, and contributes to cemetery revenue.

The position involves prospecting and generating leads, building relationships with families and community members, presenting arrangements and solutions, and following up to ensure family satisfaction. It also requires collaboration with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.

Requirements

• High school diploma or equivalent.
• One to two years of college, or equivalent education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Insurance license if required by state or province law and applicable state board requirements.
• Ability to pass the Company’s internal presentation certification within 30 days of hire.
• Ability to obtain and maintain an insurance license if required by state or province.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently and work flexible hours, including up to 12 hours in a day at times.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for at least 1–2 hours each day and maintain and track activity levels to ensure productivity.
• Obtain referrals from families served by the location and build community and civic relationships.
• Explain and present arrangements to families served and referred families.
• Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
• Listen to families, communicate honestly, understand their individual needs, and offer valuable solutions.
• Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and carefully.
• Follow through on customer problems and requests, and build trust-based relationships that support referral requests.
• Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
• Maintain continuity from at-need services through aftercare and future family services.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
• Review previous services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with Company contribution.
• Sick leave.
• Short-term disability and long-term disability.
• Life insurance, voluntary accidental death or dismemberment insurance, and dependent life insurance.
• SCI 401(k) Retirement Savings Plan with Company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED