Sales Professional - Inside Sales

SCI Shared Resources • North Miami, FL

5d

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, acts as a primary contact for families, and helps generate revenue for the cemetery. The position involves prospecting, developing relationships with families and community members, presenting service options, following up on family needs, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Ability to pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or province.
• Ability to work flexible hours, including up to 12 hours in a day at times.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience.

Responsibilities

• Prospect for at least 1–2 hours each day and track activity levels to ensure productivity.
• Obtain referrals from families served by the location and build community and civic relationships.
• Explain and present services to families served and referred families.
• Respond to client inquiries promptly and professionally, using listening, honest communication, and genuine concern.
• Understand each family’s needs and offer solutions that provide value.
• Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
• Prepare for appointments and perform all procedures professionally and attentively.
• Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
• Represent a continuous link between at-need services, aftercare, and future family protection.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
• Review previous services and family contacts to prepare to support current needs and sales.
• Share family concerns with the rest of the SCI team.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Accounts for health care and dependent care
• Health Savings Account with company contribution
• Sick leave
• Short-term disability
• Long-term disability
• Life insurance
• Voluntary accidental death or dismemberment insurance
• Dependent life insurance
• SCI 401(k) Retirement Savings Plan with company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED