Sales Production Associate - Rochester - FT
About The Position
The Sales Production Associate supports the efficient flow of donated merchandise from the drive-thru to the sales floor by receiving, sorting, pricing, tagging, and stocking items. The role contributes to the smooth operation of a fast-paced retail environment and embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The position reports to the Store Manager, who evaluates performance annually. The associate also provides customer service, maintains merchandise and inventory, processes purchases, and works with the team to improve store operations.
Requirements
- Excellent customer service skills, including the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items.
- Ability to learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills.
- Authorized to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static positions while looking up or down.
- Ability to lift or move up to 50 pounds and move filled boxes, barrels, and Z-racks weighing no more than 50 pounds.
- Ability to safely operate material-handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet customers warmly, provide excellent customer service, and promptly address inquiries.
- Track inventory levels, conduct regular counts, restock merchandise, and report discrepancies to management.
- Keep the stockroom and back-end inventory organized and accessible.
- Accurately process purchases through the POS system and handle cash, credit, and debit transactions.
- Monitor the cash drawer for discrepancies and assist with end-of-day cash balancing and deposits.
- Uphold Kaizen standards by seeking improvements to efficiency, organization, and workflow.
- Collaborate with team members and supervisors, adapt to changing priorities, and support store operations.
- Perform other duties as assigned by the supervisor.
- Receive, sort, inspect, price, tag, and stock donated items while following store guidelines and donation policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
