Sales Production Associate - Goshen - FT
About The Position
The Sales Production Associate efficiently receives, sorts, prices, tags, and stocks donations, helping ensure a smooth flow from the drive-thru to the sales floor and supporting the overall operation of a fast-paced retail environment. The position reports to the Store Manager, who evaluates performance annually. The associate embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The role includes welcoming and assisting customers, maintaining merchandise and inventory, organizing stock areas, and processing purchases and payments. The associate supports store operations, works collaboratively with colleagues and supervisors, and seeks ongoing improvements to efficiency, organization, and workflow.
Requirements
- Authorized to work in the United States.
- Flexible availability.
- Excellent customer service skills, including the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, correct categorization, and compliance with store guidelines.
- Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions while looking up or down.
- Ability to lift and/or move up to 50 pounds and move filled boxes, barrels, and Z racks weighing no more than 50 pounds.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet customers warmly, provide excellent customer service, and promptly address customer inquiries.
- Track inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management.
- Keep the stockroom and back-end inventory organized for easy access.
- Accurately process customer purchases using the POS system and handle cash, credit, and debit transactions.
- Monitor the cash drawer for discrepancies and assist with end-of-day cash balancing and deposits.
- Uphold Kaizen standards by seeking ways to improve efficiency, organization, and workflow.
- Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
