Assistant Manager - Goshen - FT
About The Position
The Assistant Manager oversees the daily operations of a fast-paced retail store, supporting efficient work across customer service, inventory management, sales, merchandising, and store operations. The role aims to create a positive, welcoming shopping experience while maintaining a productive work environment for staff. The Assistant Manager embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. This position reports to the Store Manager, who evaluates performance annually. Supervisory responsibilities include Custodians, Drive Thru Ambassadors, Sales Production Associates, and Textile Sales Associates.
Requirements
- High school diploma or equivalent, or the ability to obtain one through The Excel Center.
- Strong supervisory skills and the ability to inspire, motivate, and hold team members accountable.
- Ability to foster a positive and productive work environment.
- Excellent verbal and written communication skills for engaging with employees, customers, and management.
- Ability to resolve customer concerns and support customer satisfaction.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver's license, and proof of insurance to travel to different job sites.
- Authorized to work in the United States.
- Flexible availability, including nights and weekends.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions while looking up or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to safely and effectively use standard office and light industrial equipment.
Responsibilities
- Participate in recruiting and hiring qualified candidates to build a competent and diverse team.
- Develop and implement training so staff understand company policies, procedures, and customer service standards.
- Monitor employee performance and provide constructive feedback and coaching.
- Take appropriate disciplinary action when necessary.
- Supervise and coordinate daily store operations, including inventory, merchandising, sales floor operations, and customer service.
- Ensure departments collaborate to achieve business goals, improve workflow efficiency, and provide a positive customer experience.
- Establish and enforce safety protocols for employees and customers.
- Monitor security risks, including internal theft and shoplifting, and take proactive measures to mitigate them.
- Promote safety awareness and compliance among staff.
- Communicate with the Store Manager about operations, staff performance, and challenges.
- Participate in regular meetings about store performance and improvement strategies.
- Help develop and implement corrective action plans for operational issues and monitor their outcomes.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
