Donated Goods Manager - Goshen - FT

GOODWILL INDUSTRIES GROUP • Goshen, IN

3d • $47,300 - $47,300 • Onsite

About The Position

The Donated Goods Manager assists retail store management in planning, implementing, and overseeing merchandise processing operations. The role works closely with store management to ensure effective execution of retail policies, procedures, and operational standards. It supports successful retail operations by fostering a productive environment and ensuring high-quality service, operational efficiency, and a positive customer experience.

The position reports to the Store Manager, who evaluates performance annually. The manager is expected to embody Goodwill’s mission to “Empower people to achieve their most abundant life” and uphold the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Requirements

• High school diploma or equivalent, or the ability to obtain one through The Excel Center.
• At least two years of supervisory experience.
• Strong leadership, supervisory, and team-management skills, including the ability to motivate staff and hold them accountable.
• Ability to train, develop, and assess team members’ performance.
• Excellent verbal and written communication skills for interacting with staff, customers, and management.
• Strong organizational and time-management abilities, attention to detail, and accuracy in operational tasks.
• Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software.
• In-depth knowledge of retail operations, including inventory control, merchandise processing, and financial oversight.
• Knowledge of product merchandising techniques and commitment to creating a positive, inclusive store atmosphere.
• Ability to resolve customer issues professionally and maintain excellent customer service standards.
• Strong problem-solving, critical-thinking, and organizational skills to manage operations in a fast-paced environment.
• Ability to pass a criminal background check and drug screen.
• Reliable transportation, a current driver’s license, and proof of insurance; must be able to travel to different job sites.
• Authorized to work in the United States.
• Flexible availability, including nights and weekends.
• Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up and/or down.
• Ability to lift and/or move up to 50 pounds.
• Ability to effectively and safely use standard office and light industrial equipment.

Responsibilities

• Recruit, hire, train, and manage staff; ensure they follow company policies and procedures and hold them accountable for performance and conduct.
• Oversee and supervise store operational processes to support smooth daily activities and efficient workflow across departments.
• Review and analyze store sales, payroll, and other operating expenses to meet financial goals while controlling costs and supporting profitability.
• Maintain a safe and secure workplace by enforcing safety protocols and proactively minimizing internal theft and shoplifting.
• Communicate operational issues, challenges, and observations to the Store Manager and District Manager, offering recommendations for corrective actions or improvements.
• Collaborate on developing and implementing action plans to resolve operational issues.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED