Clayton Homes Sales Processor - Denison, TX

Clayton Homes • Denison, TX

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About The Position

Clayton is a single-family home builder focused on attainable housing, sustainable practices, and providing a world-class experience for customers and team members. The Sales Processor supports Clayton’s retail company by helping customers navigate the home-buying process. The role coordinates communication and activities among the parties involved in a purchase, proactively follows up on needed items, and balances urgency with accuracy. The position supports customers from the application process through closing and funding, while helping ensure purchase details and closing information are accurate and transparent.

Requirements

• Strong verbal communication skills and the ability to build relationships, express empathy, focus on education, and set expectations.
• Ability to work with urgency while maintaining attention to detail and accuracy.
• Strong process orientation.
• Ability to create an exceptional customer experience.
• Self-motivation and ability to manage multiple projects simultaneously.
• Creative thinking and problem-solving skills.
• Professional demeanor and appearance.
• Computer skills, including Microsoft Office and strong Excel skills.
• Ability to excel and contribute in a team environment.
• Reliability and dependability.
• Excellent organizational and time-management skills.
• Applicants are subject to a criminal background check and must pass a pre-employment drug screen.
• Ability to obtain appropriate manufactured-home sales licensing as necessary.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home-buying process.
• Act as a liaison among all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and required items related to applications, approvals, settlement, and closing.
• Educate customers about information and documentation typically requested during the loan application process; obtain cost estimates and purchase details to support accuracy and transparency at closing.
• Manage purchase details with all parties and ensure alignment and accuracy for closing.
• Communicate promptly and professionally to keep parties aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through closing.
• Set up and maintain customer files.
• Assist in pre-close reviews and closings as approved by the HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent updates to the sales team and manager about deals in process.
• Manage the retail-process steps leading to funding for each customer.
• Protect company assets by acting with integrity and complying with legal requirements applicable to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed in marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401(k) programs with investment options and company matching for full- and part-time team members after one year.
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off.
• Paid holidays.
• Paid time to volunteer through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational wellness.
• Home Centers are closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed