Clayton Homes Sales Processor - Denison, TX

Clayton • Denison, TX

1d • $19 - $25

About The Position

As a Sales Processor with Clayton’s retail company, you play a critical role in creating a world-class home-buying experience. You build rapport with potential home buyers over the phone, guide and educate them through the process, coordinate communication and activities among the parties involved in each purchase, and proactively follow up on needed items. The role’s purpose is to assist customers as they navigate the home-buying process while balancing urgency with accuracy.

Clayton is a values-driven single-family home builder focused on attainable housing, sustainable practices, and a world-class experience for customers and team members. Its vertically integrated portfolio serves customers through home building, selling, financing, and insurance.

The role manages the retail process through funding, supports application submissions and closing activities, maintains customer files, and helps ensure customers experience transparency and accuracy throughout closing. It also involves participation in sales meetings, company events, and marketing promotions as needed.

Requirements

• Strong verbal communication skills and the ability to enhance relationships, express empathy, focus on education, and set expectations.
• Ability to work with urgency while maintaining attention to detail and accuracy.
• Strong process orientation.
• Ability to create an exceptional customer experience.
• Self-motivation and ability to manage multiple projects simultaneously.
• Creative thinking and problem-solving skills.
• Professional demeanor and appearance.
• Computer skills, including Microsoft Office and strong Excel skills.
• Ability to excel and contribute in a team environment.
• Reliability and dependability.
• Excellent organizational and time-management skills.
• Applicants are subject to a criminal background check and must pass a pre-employment drug screen.
• Ability to obtain appropriate manufactured home sales licensing as necessary.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home-buying process.
• Act as a liaison among all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and required items with all parties involved in applications, approvals, settlement, and closing.
• Educate customers about information and documentation typically requested for loan applications; obtain cost estimates and purchase details to support accuracy and transparency at closing.
• Manage purchase details with all parties and ensure alignment and accuracy for closing.
• Communicate promptly and professionally to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre-close reviews and closings as approved by the HC Manager.
• Prepare the retail company’s portion of the Closing Package.
• Provide frequent updates to the sales team and manager about deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining integrity and complying with legal requirements applicable to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed in marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Benefits

• Flexible choice of health, dental, and vision benefits for full-time team members.
• Competitive 401(k) programs with investment options and company matching for full- and part-time team members after one year.
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off.
• Paid holidays.
• Paid time for volunteering through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational wellness.
• Home Centers are closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed