Sales Order Coordinator

Watsco • Tinley Park, IL

1d • Onsite

About The Position

Temperature Equipment Corporation (TEC), a leading Midwest distributor of Carrier Corporation HVAC brands, is hiring a Sales Order Coordinator to enter and manage customer orders throughout the order lifecycle, from entry through delivery and billing. Orders may be filled from local stock or sourced from vendors through purchase orders. Coordinators process orders submitted by the sales team and through the E-Commerce website, verify order details, plan daily deliveries, monitor backlogs, and address order discrepancies.

The Sales Order Department also operates as a live call center. The coordinator serves as a primary point of contact for customers, contractors, the sales team, and operations, responding to inquiries about products, product selection, and order placement. The position is based in a general office environment in Tinley Park, Illinois, with weekday hours of either 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m., plus a rotating Saturday shift approximately once every six weeks.

Requirements

• High school diploma and/or at least 2 years of administrative, coordination, or order-processing experience.
• Exceptional customer service skills.
• Extensive knowledge of Microsoft Office, including Excel, Word, and Outlook.
• Strong attention to detail and problem-solving abilities.
• Flexibility, adaptability, and ability to work well as a teammate.
• Self-starter with a strong work ethic and critical-thinking skills.
• Ability to manage multiple projects while keeping details accurate.

Nice To Haves

• Associate’s degree and/or 5 years of administrative, coordination, order-management, or project-management experience.
• Knowledge of HVAC, distribution, procurement, or supply chain.

Responsibilities

• Enter and process orders, including E-Commerce orders.
• Plan logistics for daily deliveries.
• Handle calls from contractors and customers requesting information, product selection, or order placement.
• Monitor entered orders and maintain the order backlog.
• Manage high-volume professional email correspondence and send order confirmations.
• Investigate and resolve order discrepancies and issues.
• Maintain working knowledge of equipment lines and coordinate accessories.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED