Order Intake Coordinator

DecisionPoint Technologies•Greensboro, NC

10d•Onsite

About The Position

The Order Intake Coordinator manages the intake, review, and release of customer orders into Operations. The role ensures that orders are complete, accurate, properly prioritized, and ready for execution before being handed off for production planning. It is a non-supervisory position reporting to the Director of Operations, based in an office/warehouse environment. Core business hours are generally 8:00 a.m. to 5:00 p.m., although work outside normal business hours may be required based on company operations.

Requirements

High school diploma or GED, 1–2 years of relevant experience, or an equivalent combination of education and experience.
Strong communication and organizational skills.
Excellent attention to detail and follow-through.
Ability to manage multiple requests and priorities in a fast-paced environment.
Strong problem-solving skills.
Proficiency with Microsoft Office applications.
Competencies include customer service, communication, follow-through, problem solving, organization, sense of urgency, attention to detail, and accountability.

Nice To Haves

Experience in logistics, distribution, customer service, or operations.

Responsibilities

Receive and review incoming customer orders.
Verify quantities, product information, required dates, shipping details, and other order requirements.
Identify and resolve missing, inaccurate, or conflicting information.
Ensure orders are complete before releasing them to Operations.
Prioritize orders based on customer requirements and required completion dates.
Coordinate order readiness with Project Management, Integration Planning, Warehouse, and Shipping.
Communicate order changes, holds, cancellations, and priority requests.
Maintain accurate order information in applicable systems and trackers.
Escalate issues that could impact production or customer commitments.
Support reporting of order volume, status, exceptions, and upcoming workload.
Perform other duties as assigned by management.