Sales Order Coordinator

Watsco, Inc. • Tinley Park, IL

2d • $20 - $24 • Onsite

About The Position

Temperature Equipment Corporation (TEC), a leading distributor of Carrier Corporation HVAC brands and the largest HVAC equipment distributor in the Midwest, is hiring a Sales Order Coordinator. This role enters and manages customer orders throughout the full order lifecycle, from entry through delivery and billing. Orders may come from local stock or be sourced from vendors through purchase orders. Coordinators process orders submitted by the sales team and through the E-Commerce website, verify order details, and work with multiple departments. The Sales Order Department also operates as a live call center and serves as a primary contact for customers, the sales team, and operations.

The position is based in Tinley Park, Illinois, in a general office environment. The schedule is Monday through Friday, either 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m., with one rotating Saturday shift from 8:00 a.m. to 12:00 p.m. approximately every six weeks. The stated pay range is $20.00–$24.00.

Requirements

• High school diploma and/or at least 2 years of administrative, coordination, or order-processing experience, with exceptional customer service.
• Extensive knowledge of MS Office, including Excel, Word, and Outlook.
• Strong attention to detail and problem-solving abilities.
• Flexibility and adaptability, and the ability to work well as a teammate.
• Self-starter with a strong work ethic and critical-thinking skills.
• Ability to manage multiple projects while maintaining accurate details.

Nice To Haves

• Associate’s degree and/or 5 years of administrative, coordination, order, and project management experience.
• Knowledge of HVAC, distribution, procurement, and supply chain.

Responsibilities

• Enter and process E-Commerce orders.
• Plan logistics for daily deliveries.
• Field calls from contractors and customers seeking information, product selection, or order placement.
• Monitor entered orders and maintain the backlog.
• Handle high-volume professional email correspondence and order confirmations.
• Investigate and resolve order discrepancies and issues.
• Maintain working knowledge of equipment lines and coordinate accessories.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED