Sales Operations Strategy and Planning Manager

ServiceNow•Chicago, IL

4d•$139,900 - $218,551

About The Position

ServiceNow is seeking a highly motivated Senior Sales Operations Strategy and Planning Manager to support its AWS, Azure, and Google Cloud Sales Organization. This individual contributor role operationally supports a sales team in achieving business objectives and quota, within a fast-paced, high-growth organization focused on a major company priority. The role drives operational readiness for geographic and go-to-market program expansions, serves as the subject matter expert for cloud sales go-to-market operations in transformation programs, and owns operational deliverables across transformation workstreams. It assesses and resolves operational impacts, gaps, and risks to help ensure successful launches without disruption to the sales cycle or representative compensation. The role also supports annual planning across the organization, including territory analysis and design, compensation plan design, quota modeling, and headcount planning and tracking, and presents recommendations to leadership. The position works with cross-functional teams to identify and resolve issues, understand transformation impacts on territories and quotas, and coordinate planning deliverables and schedules. The posted base pay range for this location is $139,900–$218,551, plus equity when applicable, variable or incentive compensation, and benefits. Sales positions generally offer an On Target Earnings incentive structure. Compensation varies based on factors including qualifications, skills, competencies, and work location. The role is listed as a regular employee position with a flexible or remote work persona; work persona eligibility depends on the employee and assigned work location.

Requirements

At least 8 years of experience in a software Sales GTM organization, driving sales planning and sales transformation programs.
Experience in sales planning, including territory and coverage design, sales compensation design, and target setting and attainment.
Deep understanding of sales go-to-market motions and ecosystems, including direct and channel.
Proven program management expertise.
Strong communication, interpersonal, leadership, and influencing skills, with the ability to work collaboratively and cross-functionally.
Exceptional presentation skills, including the ability to simplify complex information and clearly articulate challenges, impact, risk, and recommendations.
Excellent analytical and problem-solving skills, including the ability to drive conflict resolution.
Ability to operate amid ambiguity, think strategically, and execute tactically in fast-paced environments.
Ability to connect information across functions to understand impacts and risks.
Exceptional organizational skills and strong attention to detail.

Nice To Haves

Familiarity with AWS, Azure, and Google marketplaces sales motions.

Responsibilities

Drive operational readiness for AWS, Azure, and Google Cloud Sales geographic and go-to-market program expansions.
Serve as the subject matter expert on AWS, Azure, and Google Cloud Sales go-to-market operations in transformation programs.
Own and drive sales go-to-market operations deliverables across transformation workstreams.
Assess and resolve operational impacts, gaps, and risks from transformation changes, ensuring launches do not disrupt the sales cycle or representative compensation.
Collaborate with cross-functional teams to identify and solve issues.
Understand transformation impacts on sales territories and quotas and drive necessary actions.
Lead annual planning activities for the AWS, Azure, and Google Cloud Sales Organization.
Own sales territory analysis and design, compensation plan design, quota modeling, and headcount plans and tracking; formulate and present recommendations to leadership.
Collaborate with the cross-functional planning team to understand, document, communicate, and drive the planning calendar and deliverables.
Coordinate annual planning across AWS, Azure, and Google Cloud Sales operations and ensure deliverables are completed correctly and on time.