Sales Operations Specialist (Bilingual English/Chinese)

NGC Transmission Equipment (America), Inc. • Fort Worth, TX

13d • $60,000 - $70,000

About The Position

The Sales Operations Specialist manages service opportunities and gearbox service orders for the Fort Worth Service Center, coordinating with field sales, customers, production, finance, and headquarters teams. The role oversees service-order progress from component induction through delivery, tracks operational and financial performance, maintains accurate service-lifecycle records, and supports scheduling, documentation, invoicing, and customer satisfaction. Fluency in Mandarin Chinese is required to communicate with headquarters teams.

Requirements

• Bachelor’s degree in business, operation management, supply chain, or a related field.
• Experience working with project management practices and resources.
• Customer-focused attitude and excellent oral and written communication skills.
• Excellent ability to collaborate with cross-functional teams.
• Fluency in Mandarin Chinese for communication with headquarters teams.
• Knowledge and proficiency with Adobe, Microsoft Office, ERP systems, Salesforce, and other internal programs and tools.

Nice To Haves

• Data analysis skills for data-driven business modeling and decision-making.

Responsibilities

• Collaborate with field sales to manage booked service opportunities for the Fort Worth Service Center and align customer expectations with internal execution capabilities.
• Manage gearbox service orders from component induction and scope assessment through repair execution and final delivery.
• Track and analyze backlog, work-in-progress, finished goods, and storage inventory weekly; prepare monthly reports on operational and financial performance.
• Use ERP systems to extract, organize, and normalize operational data and analyze sales, inventory, and service performance trends.
• Maintain and optimize CRM and internal tracking tools for serial number control and service-lifecycle visibility.
• Schedule awarded projects, provide regular status updates to the sales team, and monitor and report backlog status weekly.
• Develop and maintain electronic and hard-copy documentation systems, including Order Release Sheets (ORS), to support production execution and traceability.
• Complete work packages, collect technical documentation and shipping records, and coordinate with finance to initiate invoicing.
• Communicate proactively with customers to ensure satisfaction, address issues, and implement corrective actions as needed.

What This Job Offers

• Job Type: Full-time