Sales Operations Specialist (Bilingual English/Chinese)

NGC Transmission Equipment • Fort Worth, TX

11d • Onsite

About The Position

The Sales Operations Specialist supports the Fort Worth Service Center by coordinating booked service opportunities with field sales, customers, and internal teams. The role manages gearbox service orders from component induction and scope assessment through repair execution and final delivery, while tracking operational and financial performance, maintaining accurate service records, and supporting production execution and invoicing. The position also communicates with customers and headquarters teams, including in Mandarin Chinese.

Requirements

• Bachelor’s degree in business, operations management, supply chain, or a related field.
• Experience working with project management practices and resources.
• Customer-focused attitude and excellent oral and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency with Adobe, Microsoft Office, ERP systems, Salesforce, and other internal programs and tools.
• Fluency in Mandarin Chinese for communication with headquarters teams.

Nice To Haves

• Data analysis skills for data-driven business modeling and decision-making.

Responsibilities

• Collaborate with field sales to manage booked service opportunities for the Fort Worth Service Center and align customer expectations with internal execution capabilities.
• Manage gearbox service orders through component induction, scope assessment, repair execution, and final delivery.
• Track and analyze backlog, work-in-progress, finished goods, and storage inventory weekly, and prepare monthly operational and financial performance reports.
• Use ERP systems to extract, organize, and normalize operational data and analyze trends in sales, inventory, and service performance.
• Maintain and optimize CRM and internal tracking tools for serial number control and visibility throughout the service lifecycle.
• Schedule awarded projects, provide regular status updates to the sales team, and monitor and report backlog status weekly.
• Develop and maintain electronic and hard-copy documentation systems, including Order Release Sheets, to support production execution and traceability.
• Complete work packages by collecting technical documentation and shipping records, and coordinate with finance to initiate invoicing.
• Communicate proactively with customers, address issues, support customer satisfaction, and implement corrective actions as needed.

What This Job Offers

• Job Type: Full-time