Sales Operations Analyst - Bilingual in Chinese
Universal Processing•Houston, TX
•$4,000 - $4,000•Onsite
About The Position
The Sales Operations Analyst is a fully onsite role in the Houston office, working five days per week as part of the Operations Department. The analyst partners with Sales and cross-functional teams to optimize sales operations, ensure data accuracy, improve CRM processes, and generate business insights. The role manages sales data, delivers CRM training, supports Business Intelligence initiatives, and drives process improvements to enhance operational efficiency and business performance. Mandarin fluency is required.
Requirements
- Must be authorized to work in the United States at the time of hire.
- Bilingual proficiency in Mandarin Chinese is required.
- Bachelor’s degree in Business Analytics, Data Analytics, or a related field is required.
- Excellent communication skills, attention to detail, and analytical abilities.
- Proficiency in Excel or Google Sheets and familiarity with Python or SQL for data analysis, reporting, and data management.
Nice To Haves
- One to two years of analytics experience.
- Previous experience in data analysis, CRM systems, or market and industry research.
Responsibilities
- Review account closure requests, recommend retention opportunities, process account closures, and prepare monthly account closure and retention reports.
- Clean, consolidate, and maintain lead databases; distribute qualified leads, monitor lead conversion, and provide insights to improve lead quality and allocation.
- Coordinate sales KPI data validation, maintain performance reports, and support sales operations through data analysis and reporting.
- Maintain the Sales Handbook and sales operations documentation; train new hires and existing employees on CRM and other sales enablement tools; and support ongoing sales enablement initiatives.
- Maintain CRM data quality, monitor pipeline health, ensure CRM workflows align with business policies, and identify process improvement opportunities.
- Monitor industry trends and competitor activities, and prepare competitor analysis reports to support strategic planning.
- Conduct data analysis and support Business Intelligence initiatives that drive operational efficiency and business insights.
Benefits
- One month of paid on-the-job training.
- Medical, vision, and dental coverage.
- Generous paid time off.
- 401(k).
- Periodic performance reviews with potential salary increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
