Technical Support - Bilingual in Chinese

Universal Processing•Houston, TX

2d•$3,500 - $3,500•Onsite

About The Position

The Technical Support role is a fully onsite position, five days a week. It interacts directly with clients and supports the sales effort. The role provides technical assistance for payment technologies and systems, including standalone materials, mobile payment devices, online gateways, and POS systems. It also supports deployment preparation, configuration, inventory operations, client troubleshooting, and coordination across teams. The position includes on-the-job training and ongoing learning about the company's hardware, software, and payment technologies. Compensation is $3,150 per month during the probationary period, increasing to a base rate of $3,500 per month after successful completion of probation. It is a non-exempt position.

Requirements

Must be authorized to work in the United States at the time of hire.
Bilingual proficiency in Mandarin-Chinese, including reading and writing, is required.
Technically savvy with strong organizational skills.
Experience troubleshooting issues and achieving solutions.
Ability to take initiative to solve problems effectively.
Self-motivated to learn new systems and product installation.
Ability to complete tasks before deadlines and maintain attention to detail.
Ability to work efficiently both as part of a team and independently.
Proficiency with Excel and Word.

Nice To Haves

A bachelor's degree in Computer Science, Computer Engineering, Information Technology, or an equivalent qualification is preferred.

Responsibilities

Program, configure, test, and deploy payment technologies, including standalone materials, mobile payment devices, online gateways, and POS systems.
Perform quality checks to confirm devices are properly configured before shipment or installation.
Assist with preparation and execution of deployment batches and projects.
Maintain accurate deployment records in the company CRM system.
Maintain and update inventory records and help organize inventory.
Support monthly inventory reporting and help prepare purchase plans for devices and supplies.
Help ensure operational readiness for deployment activities.
Provide daily technical support through tickets, phone, live chat, and email.
Troubleshoot device, gateway, and POS-related issues, escalating complex cases when necessary.
Provide timely local deployment support and rapid responses to time-sensitive reseller and merchant requests.
Document client interactions and resolutions in the CRM system.
Provide basic pre-sale and post-sale technical assistance to Sales Agents.
Help communicate technical requirements between merchants and internal teams.
Coordinate with others to ensure deployments and client issues are resolved efficiently.
Help ensure payment devices and configurations comply with company security standards and operational procedures.
Support stable and reliable payment operations during deployment and troubleshooting.
Continuously learn about company hardware, software, and payment technologies.
Participate in internal product training and assist with deployment- or support-related projects as assigned.