Live-Stream Operations Specialist (Bilingual Chinese-English)
About The Position
Asiacruit is seeking a Mandarin-English bilingual E-Commerce Livestream Operations Specialist to manage livestream commerce operations and support sales growth in the US market. The role oversees livestream planning, host management, product coordination, promotional activities, and performance analysis, working closely with a China-based team on products, supply chain, content, and daily operations. The ideal candidate has hands-on experience in livestream e-commerce or e-commerce operations, strong organizational skills, and a data-driven approach to improving audience engagement and sales performance.
Requirements
- Fluent in spoken and written Mandarin Chinese, with strong English communication skills.
- At least one year of experience in TikTok Shop, livestream e-commerce, or e-commerce operations.
- Familiarity with TikTok Shop, livestream selling, or social commerce platforms.
- Strong communication, coordination, organizational, and execution skills.
- Ability to interpret performance data and identify opportunities to improve engagement and sales.
- Comfortable collaborating with cross-functional teams and colleagues based in China.
- Legally authorized to work in the United States.
- Willingness to work flexible shifts, including occasional evenings and weekends, based on livestream schedules and business needs.
Nice To Haves
- Experience working or studying in a Chinese-speaking professional environment.
- Familiarity with China's livestream e-commerce market or cross-border e-commerce operations.
- Experience managing livestream hosts, content creators, or influencer-led campaigns.
- Experience in beauty, fashion, home goods, or other consumer product categories.
- A portfolio or examples of previous livestream campaigns, e-commerce projects, or sales performance improvements.
Responsibilities
- Plan livestream schedules, sales scripts, product showcases, and promotional campaigns.
- Recruit, train, schedule, and manage livestream hosts to ensure smooth and engaging broadcasts.
- Coordinate product selection, inventory availability, warehouse operations, and customer service.
- Collaborate with the China-based team on product information, supply chain coordination, content planning, and daily operations.
- Monitor livestream sessions and identify opportunities to improve audience engagement, product visibility, and sales conversion.
- Track and analyze key performance indicators, including views, click-through rates, conversion rates, sales, and product return rates.
- Manage product listings, promotional activities, and campaign execution on TikTok Shop.
- Coordinate with relevant teams to address operational issues and ensure livestreams run smoothly.
- Ensure livestream content and shop operations comply with TikTok Shop policies and applicable laws and regulations.
- Recommend improvements based on performance data, customer feedback, and market trends.
Benefits
- Professional Growth: Develop expertise in cross-border e-commerce, digital sales, and data-driven operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
