Bilingual (Korean/English) Drayage Operations Specialist

CJ Logistics HR Team•Elwood, IL

6d•$24 - $26•Hybrid

About The Position

CJ Logistics Transportation is seeking a bilingual Korean- and English-speaking Drayage Operations Specialist to manage the complete lifecycle of drayage shipments. The specialist serves as the primary contact for customers, internal fleets, and external carrier partners, combining hands-on drayage expertise and bilingual communication to provide operational service, resolve disruptions, and build client relationships. The position is typically based at the Des Plaines, Illinois office and follows a hybrid arrangement, with regular on-site presence required four days per week or as directed. The role may involve visits to warehouse locations and travel between Des Plaines, Elwood, Illinois, and customer sites. Work hours are scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., though shifts may vary and may include evenings, weekends, holidays, and overtime based on business needs.

Requirements

Fluency in written and spoken Korean and English.
At least 2 years of experience in freight brokerage, account management, or logistics operations, including hands-on drayage knowledge.
High school diploma or equivalent.
Proficiency with Transportation Management Systems (TMS) and Microsoft Office or Google Workspace.
Strong negotiation, problem-solving, and conflict-resolution abilities.
Ability to travel up to 20% between Des Plaines, Illinois, Elwood, Illinois, and customer sites as needed.
Ability to sit for prolonged periods and use a keyboard, mouse, and telephone; speak and hear clearly; and occasionally stand, walk, reach, stoop, or lift up to 10 pounds.

Nice To Haves

Professional experience using KakaoTalk for client communications.
Bachelor's degree in Logistics, Supply Chain, or Business.
Experience with MercuryGate TMS, DAT, FourKites, or Trucker Tools.

Responsibilities

Manage drayage execution, including communications, shipment tracking, and issue resolution.
Serve as the primary contact for customer updates and inquiries, using tools such as KakaoTalk and email.
Oversee shipments from order creation, planning, and scheduling through tracking, delivery, and post-shipment follow-up.
Coordinate daily operations with internal CJ Fleet assets and brokered partner carriers.
Address operational challenges, delays, container hold-ups, and service disruptions promptly to meet service-level agreements.
Verify carrier invoices, additional charges such as demurrage and detention, and billing details.
Monitor daily drayage data, analyze service exceptions, and report performance metrics to leadership and clients.
Work with internal brokerage and transportation teams to optimize asset utilization and carrier selection.