Universal Banker, bilingual Korean-English

Workway, Inc.•Anaheim, CA

11h•Onsite

About The Position

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a UNIVERSAL BANKER opportunity with a California-chartered commercial bank headquartered in Southern California, serving individuals, professionals, and small- to medium-sized businesses with a full range of deposit, lending, treasury management, and SBA financing solutions. The Bank is known for its relationship-focused approach, personalized service, and commitment to helping businesses and communities grow through customized financial solutions and local decision-making. The Bank is committed to Employee Development, and offers a Strong Benefits Package.

Requirements

Working knowledge of branch operations and banking procedures.
Ability to deal tactfully and effectively with diverse customers.
Proficiency in basic computer applications and core banking software.
Strong interpersonal, written, and verbal communication skills.

Nice To Haves

Bilingual proficiency in English and Korean.
Bachelor's degree in a relevant field.
Minimum of one year of experience in branch banking.

Responsibilities

Handling all teller functions and routine transactions.
Handling customer calls, inquiries, and routine requests.
Balancing all check and cash transactions daily.
Maintaining a strong working knowledge of the bank's products and services.
Assisting in the daily review of branch reports (e.g., overdrafts, new accounts, and closed accounts).
Placing holds on check deposits in accordance with policy.
Contacting customers appearing on the NSF report regarding potential deposits to cover items.
Contacting customers appearing on the Overdraft Report.
Finalizing decisions on NSF items according to instructions from the Branch Manager and/or Operations Officer.
Processing returned items from the Federal Reserve for proper resolution to customer accounts.
Responding to Verification of Deposit (VOD) requests.
Updating and maintaining customer accounts for change-of-address requests.
Resolving online banking customer complaints and technical issues.
Processing debit card orders and requests.
Providing dual control for armored car cash shipments and deposits.
Assisting in locating and resolving teller cash differences.
Answering incoming calls and routing them to the appropriate personnel.
Assisting the Operations Officer as needed or requested.
Performing additional duties as assigned by management.
Fully complying with all bank policies, procedures, and regulatory requirements (e.g., Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, etc.), and completing all mandatory training.