Sales Operations Manager (Starlink Local Sales)

SpaceX•Hawthorne, CA

About The Position

SpaceX is seeking a Sales Operations Manager for Starlink’s Local Sales team to lead sales strategy and operations for its national local field sales force across the United States. The team’s sales activities include door-to-door sales, community engagement, and local events. The role covers strategy and planning, geographic targeting and territory design, goal setting, workforce planning and deployment, performance management, sales enablement, compensation strategy, and sales tooling. The successful candidate will use sales, activation, and workforce data to guide field deployment, hiring, and productivity decisions. They will establish metrics and reporting, develop workforce plans, and translate analysis into practical recommendations for field teams and Starlink leadership. The role requires strong SQL capabilities, sound judgment about performance metrics, and close collaboration across sales, finance, marketing, recruiting, and sales systems.

Requirements

Bachelor’s degree in business, economics, engineering, analytics, or a STEM discipline.
At least 5 years of experience in sales operations, sales strategy, sales analytics, business operations, or workforce planning.
At least 3 years of experience with SQL and creating or managing dashboards using data visualization tools such as Tableau, Power BI, or Looker.
Must be available to work extended hours and weekends as needed.
Willingness to travel to U.S. field markets and other SpaceX locations as needed.
Must meet U.S. Government export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain the required authorizations from the U.S. Department of State.

Nice To Haves

Proficiency in SQL, with demonstrated ability to analyze large datasets and make decisions about where to deploy people and what to change.
Experience supporting a large door-to-door, in-home, or other distributed field sales force, on the scale of hundreds to thousands of sellers.
Hands-on workforce planning experience, including hiring plans, ramp curves, span of control, attrition, and market capacity.
Strong judgment about field metrics, including distinguishing measures that predict revenue from measures that only count activity.
Experience with a BI tool such as Power BI or Metabase and analysis at the scale of a national field organization.
Experience with routing, territory design, or sales compensation for a field sales organization.
Excellent communication and presentation skills, including experience presenting recommendations to sales and executive leaders and driving decisions.
Comfort operating across multiple U.S. markets with uneven data quality and plans that change weekly.

Responsibilities

Analyze where the U.S. field sales force is working door-to-door and recommend where it should work next, from markets and metros down to ZIP codes, neighborhoods, and routes.
Build and maintain field metrics, including doors worked, contacts, sales, activations, activation rate, revenue per rep-day, and sale quality, segmented by market, team, and tenure.
Rank markets using addressable households, penetration, density, historical yield, and cost per activation; recommend where to concentrate, test, or reduce coverage.
Develop workforce plans for a large national field force, including hiring, ramp, attrition, span of control, and the number and timing of sellers, leads, and managers needed in each market.
Track hiring-cohort ramp curves and partner with Recruiting and field leadership to direct or pause hiring based on productivity, turnover, and ramp performance.
Run the local sales operating cadence, including weekly market reviews and an activation forecast the field can deliver.
Define territory and route assignments and field scorecards that measure quality activations rather than raw activity.
Write SQL queries against sales, activation, and workforce data, and own reporting so leaders use consistent definitions of an active representative, worked door, sale, and activation.
Build and iterate compensation plans to support effective incentive structures.
Partner with sales, finance, marketing, and sales systems teams to improve field activity capture and remove bottlenecks between the customer interaction, sale, installation, and activation.
Optimize sales systems and CRM to track progress and accountability at scale.
Report on field performance and workforce plans, presenting insights and recommendations directly to Starlink leadership.