Local Operations Manager

HOA Talent • Miami, FL

2d • Onsite

About The Position

StaySouth is a vacation rental management company in South Florida operating to Casago brand standards. The Local Operations Manager owns the physical condition and readiness of a portfolio of vacation rental homes. The role ensures that cleaning and repairs are completed correctly, on time, and at the right cost by coordinating cleaners and vendors, addressing field issues during guest stays, and keeping homeowners confident that their investments are protected.

The position is onsite in South Florida and involves inspecting properties before guest arrivals, checking systems and amenities, documenting findings, overseeing service providers, resolving operational escalations, communicating with homeowners, and maintaining records in property management and expense systems.

Requirements

• At least 3 years of experience in property operations, hospitality, multifamily, residential property management, or facilities, with direct responsibility for vendors and property condition.
• Experience coordinating work across multiple properties or service locations.
• Vendor management experience, including scheduling, obtaining quotes, and verifying quality.
• Experience conducting property inspections or quality-control checks.
• Comfort working daily in mobile apps and property management or task management software.
• Valid driver’s license, reliable vehicle, and ability to travel between properties throughout the day.
• Ability to respond to urgent operational issues during guest stays.

Nice To Haves

• Vacation rental or short-term rental operations experience.
• Experience with Guesty, Breezeway, or comparable systems such as Hostaway, Track, or Streamline.
• Knowledge of South Florida property challenges, including humidity, HVAC, pools, storm preparation, and coastal conditions.
• Bilingual English and Spanish.

Responsibilities

• Inspect assigned properties before guest arrivals and verify cleaning quality, linens, supplies, and presentation.
• Test locks, access codes, Wi-Fi, appliances, HVAC, and pools, and document findings with photos in Breezeway.
• Schedule and oversee cleaners, maintenance technicians, pool vendors, and landscapers.
• Obtain quotes and verify completed work before approving payment.
• Maintain backup vendors and track vendor reliability, response time, and cost.
• Resolve field escalations from the Guest Experience team during occupied stays, including urgent repairs and access issues.
• Communicate property-condition issues and recommended improvements to homeowners, and coordinate owner-approved work.
• Track recurring problems and put corrective fixes in place before they affect guests.
• Keep records current in Guesty, Breezeway, GNT smart-lock access, and Ramp for expenses and vendor invoices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed