Local Operations Manager

First Chair Destinations•Village of Wappingers Falls, NY

4h•Hybrid

About The Position

The Local Operations Manager supports the daily operations of a portfolio of vacation properties, oversees workflow and team productivity, and helps ensure properties are clean, maintained, and ready for guest and owner arrivals. The role includes leading, coaching, and developing employees; supporting escalated guest and homeowner concerns; building relationships with property owners; monitoring company standards and metrics; and supporting portfolio budgets. The position also involves light home maintenance, property inspections, recruiting and onboarding support, and frequent travel between local worksites. It requires strong communication, practical maintenance skills, reliable transportation, and flexibility to meet guest and homeowner needs.

Requirements

One to two years of experience in operational support roles.
Technical computer skills across laptops, tablets, and mobile devices.
Reliable personal transportation for frequent travel between worksites.
Dependability, punctuality, self-motivation, and ability to work independently while contributing to a collaborative team.
Strong communication skills and the ability to share information clearly and thoughtfully in person or online.
Ability to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand and finger motions.
Ability to lift up to 50 pounds without assistance.
A valid driver's license and reliable transportation if required to drive a personal vehicle for work. Employees required to drive a company vehicle must be at least 21 years old, have a valid driver's license, and have been licensed for at least three years.
Successful completion of a background check.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry.
Housekeeping or maintenance experience.
Prior supervisory or management experience in a similar industry.

Responsibilities

Lead and develop employees through coaching, mentoring, performance management, regular one-on-ones, and annual evaluations.
Oversee daily operations and workflow for an assigned property portfolio, identify improvements, and implement process enhancements.
Provide cross-coverage for the team and management when necessary.
Conduct regular inspections before guest and owner arrivals.
Support the team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
Develop relationships with property owners through proactive communication and by becoming a subject matter expert on their properties.
Ensure assigned properties are clean, maintained, and well cared for.
Meet company standards and metrics, including NPS, standard unit appearance, and efficiency.
Support the portfolio budget, adhere to annual costs, and perform cost-benefit analyses.
Partner with and assist the Onboarding team when new units join the portfolio.
Perform light home maintenance, such as changing light bulbs, fixing door hinges, and unclogging toilets.
Foster a collaborative work environment, address team conflicts constructively, and promote open communication, innovation, and employee engagement.
Assist with interviewing, selecting, and onboarding team members while ensuring compliance with company policies and employment regulations.
Maintain collaborative relationships with regional team members and upper management.
Perform other duties as assigned.