Local Operations Manager
About The Position
The Local Operations Manager oversees the daily operations and workflow for an assigned portfolio of vacation properties, ensuring team productivity, property standards, and quality outcomes. The role involves leading, coaching, and developing employees; supporting hiring and onboarding; handling escalated guest and homeowner concerns; and maintaining strong relationships with property owners. The manager also conducts property inspections, supports portfolio budgets, partners with the Onboarding team, and performs light home maintenance as needed. Strong communication, practical maintenance skills, and flexibility to respond to guest and homeowner needs are important.
Requirements
- One to two years of experience in operational support roles; housekeeping and maintenance experience is highly preferred.
- Technical computer skills across laptops, tablets, and mobile devices.
- Reliable personal transportation for frequent travel between worksites.
- Dependable, self-motivated, and able to work independently while contributing positively to a collaborative team.
- Comfortable communicating with people online and in person, and able to represent the company positively.
- Ability to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand and finger motions.
- Ability to lift up to 50 pounds without assistance.
- If required to drive a personal vehicle for work, must have reliable transportation, a valid driver’s license, and be at least 18 years old.
- If required to drive a company vehicle, must have a valid driver’s license, be at least 21 years old, and have been licensed for at least three years.
- Successful completion of a background check is required for an offer of employment.
Nice To Haves
- Experience in the hotel, hospitality, vacation, or a similar industry.
- Prior supervisory or management experience in a similar industry.
- Housekeeping and maintenance experience.
Responsibilities
- Lead, coach, mentor, and manage team performance, including regular one-on-one meetings and annual evaluations.
- Oversee daily operations and workflow for an assigned portfolio of properties, identifying improvements and implementing process enhancements.
- Provide cross-coverage for the team and management when necessary.
- Conduct inspections before guest and owner arrivals.
- Support the team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
- Build relationships with property owners through proactive communication and act as the subject matter expert for assigned properties.
- Ensure properties are clean, maintained, and well cared for.
- Meet company standards and metrics, including NPS, unit appearance, and efficiency.
- Support the portfolio budget, adhere to annual costs, and perform cost-benefit analyses.
- Partner with and assist the Onboarding team when new units join the portfolio.
- Perform light home maintenance, such as changing light bulbs, fixing door hinges, and unclogging toilets.
- Foster a collaborative work environment, encourage open communication and employee engagement, and address team conflicts constructively.
- Assist with interviewing, selecting, and onboarding new team members while complying with company policies and employment regulations.
- Maintain collaborative relationships with regional team members and upper management.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays for non-exempt employees.
- Paid flexible time off and holidays for exempt employees.
- Paid sick leave.
- Eligibility for a standard quarterly bonus plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
