Local Operations Manager

First Chair Destinations•Warren, VT

11h•$60,000 - $65,000•Hybrid

About The Position

The Local Operations Manager oversees the day-to-day operations and workflow of an assigned portfolio of vacation properties, supporting property quality, team productivity, and departmental objectives. The role combines team leadership, guest and homeowner support, property inspections, owner relationship management, budget oversight, and light home maintenance. It requires strong communication and practical handyman skills, along with flexibility to address changing hospitality needs. The work is hybrid, with required local office time and frequent travel among properties and worksites.

Requirements

1–2 years of experience in operational support roles; housekeeping and maintenance experience are highly preferred.
Technical computer skills across laptops, tablets, and mobile devices.
Reliable personal transportation for frequent travel between worksites.
Dependability, punctuality, self-motivation, and ability to work independently while contributing to a collaborative team.
Ability to communicate clearly and thoughtfully with people online and in person, representing the company positively.
Flexibility to work shifts that may include early mornings, evenings, weekends, and holidays, based on guest and homeowner needs.
Ability to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions.
Ability to lift up to 50 pounds without assistance.
For roles requiring use of a personal vehicle: reliable transportation, a valid driver’s license, and age 18 or older.
For roles requiring use of a company vehicle: a valid driver’s license, age 21 or older, and at least 3 years as a licensed driver.
Successful completion of a background check is required for an employment offer.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry.
Housekeeping and maintenance experience.
Prior supervisory or management experience in a similar industry.

Responsibilities

Lead and develop employees through coaching, mentoring, performance management, regular one-on-one meetings, and annual evaluations.
Oversee daily operations and workflow for an assigned property portfolio, identify improvement opportunities, and implement process enhancements.
Provide cross-coverage for the team and management when needed.
Conduct regular inspections before guest and owner arrivals.
Respond to escalated guest and homeowner concerns by email, phone, and ticket.
Build relationships with property owners through proactive communication and property expertise, ensuring properties are clean, maintained, and well cared for.
Meet company standards and metrics, including NPS, unit appearance, and efficiency.
Support the portfolio budget, adhere to annual costs, and perform cost-benefit analyses.
Partner with and assist the Onboarding team when new properties join the portfolio.
Perform light home maintenance, such as changing light bulbs, fixing door hinges, and unclogging toilets.
Foster a collaborative work environment, encourage open communication and engagement, and address team conflicts constructively and promptly.
Assist with interviewing, selecting, and onboarding team members while ensuring compliance with company policies and employment regulations.
Maintain collaborative relationships with regional team members and upper management.
Perform other duties as assigned.
Travel regularly within the assigned local market and/or region and provide local office work time.
Communicate with guests and homeowners, including helping guests troubleshoot matters such as lighting a gas fireplace and explaining statements to owners.