Sales Operations Manager (Starlink Local Sales)

SpaceX•Hawthorne, CA

About The Position

SpaceX is developing technologies to enable human life on Mars. Starlink is a satellite constellation delivering low-latency broadband internet around the world. The Local Sales team is hiring a Sales Operations Manager to lead sales strategy and operations for Starlink’s national local field sales force across the United States, which uses door-to-door sales, community engagement, local events, and other sales motions. The role leads strategy and planning, including geographic targeting and territory design, goal setting, workforce planning and deployment, performance management, sales enablement, compensation strategy, and sales tooling. The position requires turning field data into practical decisions about deployment, hiring, and productivity, as well as close collaboration across functions. It offers the opportunity to support connectivity technologies with a team focused on connecting households and travelers.

Requirements

Bachelor’s degree in business, economics, engineering, analytics, or a STEM discipline.
At least 5 years of experience in sales operations, sales strategy, sales analytics, business operations, or workforce planning.
At least 3 years of experience with SQL and creating or managing dashboards using data visualization tools such as Tableau, Power BI, or Looker.
Must be available to work extended hours and weekends as needed.
Willingness to travel to U.S. field markets and other SpaceX locations as needed.
Must meet U.S. government export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required authorizations from the U.S. Department of State.

Nice To Haves

Proficiency in SQL, with demonstrated ability to analyze large datasets and make decisions about personnel deployment and operational changes.
Experience supporting a large door-to-door, in-home, or other distributed field sales force, on the order of hundreds to thousands of sellers.
Hands-on workforce planning experience, including hiring plans, ramp curves, span of control, attrition, and market capacity.
Strong judgment about field metrics, including which measures predict revenue and which only count activity.
Experience with a business intelligence tool such as Power BI or Metabase and analysis at the scale of a national field organization.
Experience with routing, territory design, or sales compensation for a field sales organization.
Excellent communication and presentation skills, with a track record of presenting recommendations to sales and executive leaders and driving decisions.
Comfort operating across many U.S. markets at once, with uneven data quality and plans that change weekly.

Responsibilities

Analyze where the U.S. field sales force is working door-to-door and where it should work next, from market and metro level down to ZIP code, neighborhood, and route.
Build and maintain field performance metrics, including doors worked, contacts, sales, activations, activation rate, revenue per representative-day, and sale quality, segmented by market, team, and tenure.
Rank markets using addressable households, penetration, density, historical yield, and cost per activation; recommend where to concentrate, test, or pull back coverage.
Develop the workforce plan for a large national field force, including hiring, ramp, attrition, span of control, and the number and timing of sellers, leads, and managers needed in each market.
Track ramp curves by hiring cohort and work with Recruiting and field leadership to add headcount where it is productive and pause hiring where turnover or slow ramp reduces yield.
Run the local sales operating cadence, including weekly market reviews and an activation forecast that the field can deliver.
Define territory and route assignments and the field scorecard, measuring sellers on quality activations rather than raw activity.
Write SQL queries against sales, activation, and workforce data and own reporting so leaders use consistent definitions of an active representative, worked door, sale, and activation.
Build and iterate compensation plans to support effective incentive structures.
Partner with sales, finance, marketing, and sales systems teams to ensure field activity is captured accurately and remove bottlenecks between the customer visit, sale, installation, and activation.
Optimize sales systems and CRM tools to track progress and accountability at scale.
Report on field performance and workforce plans, presenting insights and recommendations directly to Starlink leadership.