Sales Operations Manager

Keter North America•Alpharetta, GA

1d•Hybrid

About The Position

Keter North America is adding a Sales Operations Manager role to strengthen how we support retail customers, improve operational execution, and enable profitable growth. This is a manager-level individual contributor role today, with the expectation that people leadership responsibilities may be added as the function grows. This role serves as a key cross-functional partner between Sales, Operations, Supply Chain, Finance, and Customer Service, translating customer needs and business priorities into clear processes, actionable insights, and measurable service improvements. The Sales Operations Manager will drive sales effectiveness, improve customer experience, support strategic account execution, and provide the tools, analytics, process discipline, and operational leadership needed to scale the business.

Requirements

Bachelor’s degree in business administration, supply chain, finance, analytics, or a related field
7+ years of relevant experience in sales operations, customer operations, supply chain, commercial operations, or a related function, preferably within a CPG, retail, manufacturing, or consumer products environment
Advanced Excel skills with the ability to analyze data, identify trends, build reporting tools, and translate findings into actionable recommendations
Strong business acumen, attention to detail, follow-through, and ability to influence cross-functional partners without direct authority
Demonstrated ability to lead work through influence, set priorities, drive accountability, and manage cross-functional initiatives without current direct reports
Proven problem-solving skills with a continuous improvement mindset, sound judgment, and the ability to balance customer needs with business priorities

Nice To Haves

SAP experience strongly preferred
experience with customer portals, reporting tools, or business intelligence platforms is a plus

Responsibilities

Own, lead, and continuously improve sales operations processes, including order management, pricing support, customer segmentation, customer set-up, and account execution workflows
Establish scalable sales documentation, standard operating procedures, job aids, governance routines, and process tools that improve consistency, accuracy, accountability, and speed of execution across the commercial organization
Own and maintain business-critical customer, item, pricing, and order management master data to support accurate reporting, order fulfillment, and customer service performance
Build and enhance digital tools, dashboards, and analytics that provide visibility to customer performance, sales trends, service levels, fill rates, and key operational metrics
Partner with Sales, Finance, Supply Chain, and Operations to support the planning, execution, and performance tracking of customer campaigns, promotions, launches, and seasonal programs
Strengthen strategic customer partnerships by identifying service level opportunities, driving root-cause resolution, and supporting win-win supply chain and commercial initiatives
Develop customer scorecards and performance reviews that highlight trends, risks, opportunities, pain points, and recommended actions to improve customer satisfaction and operational efficiency
Manage customer contract, item agreement, pricing, and program reviews to ensure commercial commitments are accurately documented, communicated, and executed
Serve as a trusted operational leader and strategic partner to the sales team by anticipating needs, removing execution barriers, and helping convert account strategies into actionable plans
Recommend strategies and process improvements that increase sales productivity, improve data accuracy, reduce manual work, and enable more effective decision-making
Train, coach, and support sales and cross-functional partners on sales operations processes, tools, reporting expectations, and best practices; as the function evolves, may provide direction, prioritization, and leadership to future team members