Sales & Operations Manager

Embarc•Sutter Creek, CA

About The Position

Embarc is hiring a full-time Sales and Operations Manager for its upcoming Sutter Creek cannabis dispensary, expected to open in late 2026. The manager oversees customer experience and sales initiatives, manages store operations, leads the team, and supports inventory operations. The role requires a strong focus on customer experience, sales growth, community engagement, leadership, organization, and compliance with company policies and state regulations. The manager leads the front-of-house team, supports customer and employee experiences, coaches staff, and helps ensure store operations and inventory processes are efficient, accurate, and compliant. This is a full-time exempt role at a retail store open 365 days a year; evening, weekend, and holiday shifts are required based on business needs. The role may act as a PPSO as needed and requires safely lifting and carrying up to 35 pounds.

Requirements

Strong leadership and communication skills with staff and vendors.
Deep understanding of customer experience and driving sales.
Highly organized, detail-oriented, and able to prioritize multiple responsibilities.
Ability to lead and motivate a team in a fast-paced retail environment.
Proficiency in retail systems, compliance software, and reporting tools.
Proven track record of using training and resources to drive a culture of exceptional customer experience and sales.
Experience with the Treez POS system.
At least two years of management or supervisory experience in retail or operations.
Experience with computerized inventory and compliance systems.
Ability to safely lift and carry up to 35 pounds.

Responsibilities

Lead the front-of-house team to create an exceptional experience for customers and employees and exceed sales goals.
Engage with customers on the sales floor, answer questions, and recommend products.
Champion brand education and product knowledge training.
Analyze sales metrics and employee performance to drive business results.
Build customer retention through company loyalty programs.
Lead the communication and execution of sales and marketing initiatives.
Execute visual merchandising to uphold company standards.
Lead community engagement, field marketing, and events.
Manage customer reviews across platforms.
Supervise daily store operations to ensure efficiency and compliance.
Oversee opening and closing procedures, cash handling, and merchandising.
Support implementation of company policies, legal regulations, and operational improvements.
Ensure facility issues are rectified to support an excellent customer experience.
Act as a PPSO as needed.
Mentor, train, and coach team members, fostering continuous learning, development, and accountability.
Serve as a key point of contact between store management and staff.
Understand and follow the Collective Bargaining Agreement governing hourly team members.
Build a culture aligned with the organization's core values.
Use critical problem-solving skills to make decisions for the store and champion change.
Ensure inventory supports daily sales, marketing initiatives, and customer experience.
Assist with inventory intake, counts, pricing, transfers, recalls, stocking, and compliance.
Help maintain accurate counts and records in METRC and POS systems.
Assist with recurring audits, spot checks, and cycle counts.
Develop and maintain strong vendor relationships.
Ensure compliance with state and local cannabis regulations.