Sales Operations Manager, Supplemental Insurance Solutions

Medical Air Services Association, Inc • Sunrise, FL

1d • Hybrid

About The Position

The Sales Operations Manager, Supplemental Insurance Solutions, owns the systems, processes, and insights that support MASA’s expanding supplemental insurance business. The role designs and maintains operational infrastructure for sales growth across inside sales, seminar-based sales, and emerging distribution channels, including compensation design, CRM optimization, forecasting, and performance analytics. The manager partners with Sales Leadership, Marketing, Finance, Technology, and Compliance, and works externally with insurance carrier partners.

The position supports MASA’s growth into a multi-product company, including supplemental insurance offerings such as final expense. It is a full-time, hybrid role based in the Greater Fort Lauderdale, Florida area.

Requirements

• Bachelor’s degree in Business, Finance, Operations, Insurance, or a related field, or equivalent professional experience.
• At least 5 years of experience in sales operations, revenue operations, or business operations within a structured, performance-driven sales environment.
• Strong understanding of sales compensation structures, reporting, and operational analytics.
• Experience working with CRM systems and sales technology platforms, with a focus on data accuracy and usability.
• Advanced proficiency in Microsoft Excel and strong overall skills in the Microsoft Office Suite.

Nice To Haves

• Experience in insurance, financial services, or other regulated industries.
• Familiarity with seminar-based or call center-driven sales models.

Responsibilities

• Build, document, and optimize scalable sales processes, workflows, and reporting frameworks across multiple supplemental insurance distribution channels.
• Manage sales compensation programs, including commission structures, incentive plans, payout validation, and modeling.
• Oversee CRM systems and sales technology platforms, supporting data integrity, system adoption, workflow configuration, and reporting capabilities.
• Develop and maintain sales dashboards and performance metrics, including revenue, conversion rates, productivity, and cost efficiency.
• Support forecasting and budgeting using pipeline analysis, historical trends, and operational insights.
• Provide operational sales support and deal desk oversight.
• Partner with Compliance, Legal, and insurance carriers to ensure regulatory adherence.

Benefits

• Medical, dental, and vision insurance with highly rated carriers.
• 401(k) program with company match.
• Paid time off.
• Company-paid short-term disability, long-term disability, and basic life insurance.
• Free MASA membership.
• Bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager