Sales Operations Manager (Remote)

American Express Global Business Travel

4d • $88,200 - $163,800 • Remote

About The Position

Amex GBT is seeking an individual-contributor Sales Operations Manager to own and drive high-impact projects across sales process design, systems, forecasting, and analytics. The role is a strategic and operational partner to sales leadership, translating ambiguous business problems into clear, scalable solutions that improve the productivity and effectiveness of the go-to-market organization.

The position works across teams including Marketing, Solutions, Account Management, Pricing, Implementation, Enablement, and Analytics to improve continuity across the customer journey. It also supports sales leadership and annual planning through analysis, pipeline and coverage modeling, capacity planning, and process and systems readiness.

The role is based in the United States and is remote. The national base salary range is $88,200 to $163,800, with eligibility for a discretionary annual bonus based on company and individual performance.

Requirements

• At least 5 years of experience in Sales Operations, Revenue Operations, or a related analytical or go-to-market role.
• Demonstrated ability to distill complex problems and business processes into simplified, actionable requirements and solutions.
• Extensive, hands-on experience in sales process design, forecasting methodology, and territory design.
• Advanced proficiency in Salesforce, including deep experience configuring reports and dashboards to support sales processes.
• Practical experience working with Gong, Outreach, 6sense, and ZoomInfo or comparable sales tools.
• Strong analytical and Excel/data-modeling skills, with the ability to translate data into clear business recommendations.
• Excellent written and verbal communication skills, including the ability to influence senior stakeholders without formal authority.
• Highly organized and self-directed, and comfortable operating with ambiguity in a fast-paced environment.
• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.

Responsibilities

• Distill complex business problems and cross-functional processes into simplified, actionable requirements and solutions for sales and revenue leadership.
• Design, document, and continuously improve end-to-end sales processes, from lead routing and territory assignment through pipeline management, forecasting, pricing, contracting, and implementation.
• Partner with stakeholders across Marketing, Solutions, Account Management, Pricing, Implementation, Enablement, and Analytics to ensure continuity across the customer journey.
• Build, maintain, and refine the sales forecasting methodology and cadence with sales leaders to improve forecast accuracy and pipeline visibility.
• Lead territory design and account segmentation projects using data-driven approaches to optimize coverage and capacity planning.
• Create requirements for dashboards and analytics that surface insights on pipeline health, rep productivity, conversion rates, and other sales KPIs.
• Optimize the broader go-to-market technology stack, including Gong, Outreach, 6sense, and ZoomInfo or data-enrichment tools, ensuring integration and effective adoption by the sales team.
• Identify inefficiencies in sales workflows and lead the design and rollout of process improvements and system enhancements.
• Support strategic analyses and projects for sales leadership, including productivity benchmarking, win/loss analysis, and territory rebalancing.
• Partner with the annual planning team on pipeline and coverage modeling, headcount and capacity planning, systems and process readiness, and plan communication and rollout.

Benefits

• Discretionary annual bonus based on company and individual performance.
• Health and welfare insurance plans.
• Retirement programs.
• Parental leave.
• Adoption assistance.
• Wellbeing resources for employees and their immediate family.
• Travel deals from major travel providers on flights, hotels, cruises, and car rentals.
• Access to more than 20,000 courses on a learning platform and leadership courses.
• Internal candidates have access to new job openings first.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager