Manager - Credit Operations - Remote

UnitedHealth Group•Draper, UT

1d•$91,700 - $163,700•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking an exceptionally qualified Credit Operations Manager to lead end-to-end workflow design and transformation, digital modernization, and operations across our portfolio. The ideal candidate brings 10+ years of strategic operational leadership in lending, a proven track record as a Lean Six Sigma Black Belt (LSSBB), and expertise in deploying agentic AI workflow strategies and automation harnesses to the financial services industry. This role serves as a cross-functional enterprise leader responsible for optimizing multi-million-dollar portfolios, steering key risk controls, and standardizing KPI frameworks. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

10+ years of progressive operational leadership in financial services, consumer, and/or B2B lending operations
Lean Six Sigma Black Belt (LSSBB) experience. High-level working knowledge of Kaizen, Process Mining, and root cause analysis
Demonstrated expertise in designing/deploying Agentic AI workflows, AI harness integration, and credit decisioning automation tools
Proven experience mentoring technical talent and building internal AI curricula
Proven leadership in enterprise KPI frameworks, Balanced Scorecards, vendor system governance, Informatica EDC, and Agile/Scrum delivery
Expertise in leading cross-functional governance initiatives across operations, credit decisioning, compliance, and IT
Hands-on experience scaling continuous improvement capabilities across business units.
Experience training cross-departmental teams in Lean Six Sigma methodologies
Deep experience establishing enterprise Balanced Scorecards (BSCs), Key Result Areas (KRAs), leveraging diagnostic tools such as Tableau/Power BI reporting
Executive-level communication skills with a history of advising C-suite leaders and translating data analytics into actionable business decisions

Nice To Haves

Advanced degree in Computer Science, Quantitative Analytics, Finance, or related field
Lean Six Sigma Black Belt (LSSBB) certification
Demonstrated capability in steering multi-million-dollar portfolios, recovery accounts, and risk mitigation strategies
Trainer of cross-departmental teams in Lean Six Sigma methodologies
Advanced proficiency in Python (Pandas, Scikit-learn), SQL (BigQuery, PostgreSQL), Tableau/Power BI, Alteryx, n8n, and Agentic IDEs
High-level working knowledge of SPC, Kaizen, and Process Mining (PM4PY)

Responsibilities

Architect and deploy models, agentic AI workflows, and harnesses to optimize operational expenses and remove friction between us and our customers
Lead continuous improvement programs using Lean Six Sigma (LSSBB), Statistical Process Control (SPC), process mining, and root cause analysis to streamline workflows and automate efficiencies
Design, validate, and monitor enterprise Key Performance Indicators (KPIs), Balanced Scorecards (BSCs), and Key Result Areas (KRAs). Translate complex operational diagnostics into strategic, executive-ready narratives for senior leadership
Establish comprehensive vendor system governance frameworks to proactively detect and mitigate data, operational, and market drift under dynamic market conditions
Monitor and recommend changes to loan lifecycle workflows that ensure effective loan servicing, collection, and recovery processes across multiple lending products and loan servicers
Build organizational analytical capabilities by designing training programs in AI concepts, compliance, and process management while mentoring junior and senior associates